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A few possible explanations are there if you’re wondering that: why won’t my Fitbit count my steps?
It could be that you’re not wearing it correctly or that it’s not calibrated perfectly. Alternatively, there might be an issue with the Fitbit itself. Whatever the reason, there are a few things you can try to troubleshoot the problem.
In Hurry! Follow These Quick Tips
When your Fitbit isn’t accurately calculating steps, try these 10 simple repairs.
- Make sure you’re wearing your Fitbit properly.
- Ensure you’ve input the correct placement settings in the Fitbit app.
- In this app, double-check that your personal information is correct.
- Please measure the length of your stride and enter it into the Fitbit app.
- See if there’s a firmware update available.
- Turn off the GPS.
- Assign it as a new device.
- Reset the factory settings.
- Keep track of your inactive periods.
Fix Your Fitbit’s Location
An accelerometer is a mechanical device that detects and measures acceleration forces. There are two types of forces: static and dynamic.
Your step count may be affected by where you wear your device. If the device is worn on the wrist, every smartwatch or wrist tracker company counts hand’ steps’ to some extent.
How To Place Your Fitbit Properly
- Make sure the Fitbit band is snug around your wrist, as a loose fit can cause excess movement and steps to be recorded.
- Wear your gadget apart from any loose jewelry, such as bangles or a pendant.
- Make sure you change your device setting from ‘on the wrist’ to ‘on clip’ while wearing this device in a clip.
A ‘on clip’ setting isn’t available on all models (for example, the Fitbit Inspire 2 and HR do not offer this setting)
Press and hold the side button for 2 seconds on the Fitbit Inspire to access your Quick Settings options, then go to the second setting option between Screen Wake and Notifications. This should be On Clip instead of On Clip. If it isn’t already updated, tap it to do so.
- Look at the wrist settings; the non-dominant wrist setting boosts step counting sensitivity. Go to the Today tab, hit the account icon, choose your device, tap Wrist, and then Non-Dominant.
Fitbit’s Personal Information
Because the formula used to calculate the distance traveled is governed by your stride length, height, and gender, you must enter your data correctly during setup.
Your Fitbit’s overall accuracy is improved by your data and stride length.
Make sure your Fitbit’s personal information is up to date
- In the Fitbit app, double-check that your height and gender are correct.
Navigate to the Today tab > > Select your profile icon or photo > To display your profile, select your username > Update your details by tapping personal.
- Please measure the length of your stride and manually enter it into the Fitbit app.
How To Determine The Length Of Your Stride
Go to a location where you can be sure of the distance, such as a track or a sports field.
Make a note of the distance you cover in at least 20 steps.
To calculate your stride length, multiply the distance traveled by the number of steps you made.
How to add the length of your stride to your Fitbit account
- Select the Today tab, then select your profile photo.
- Tap Activity & Wellness > Excercise > Stride Length in the Settings category.
- Tap Advanced Settings > Stride Length on previous FitbitOS versions.
- To modify your stride length, enter your information either on Set Automatically or manually.
You can also change these settings on Fitbit’s website through your online account dashboard.
- Click the Gear icon > Settings from your account dashboard.
- Personal information is the option to select.
- Tap the Edit button next to Stride Length in Advanced Settings.
- Select Set Automatically or Set Your Own to customize your stride length.
- To save, select Submit, and then sync your device right away.
If your Fitbit isn’t accurately monitoring your steps, it’s time to update it.
The firmware upgrade option may be found in the Fitbit App.
- Open the Fitbit app on your phone.
- Then tap on your tracker after tapping on the Account icon.
- The pink Update button should be pressed.
Turn Off Fitbit GPS
If you don’t utilize the GPS function and are only interested in the step count, this option may be suitable.
How to turn your Fitbit’s GPS off
- Go to the home screen of your device.
- Swipe to the left.
- Choose a workout.
- Swipe to the right.
- Turn off the GPS.
- Open the Settings app on this device.
- Look for the option Connected GPS or GPS Settings in the list of options.
- To turn it off, tap it.
You can also disable GPS on your Fitbit account dashboard online.
- Choose your device from your Fitbit account dashboard by clicking the Gear symbol.
- Please scroll down to GPS in the device settings menu and tap it to launch it.
- Turn off GPS and sync your smartphone right away.
Restart Your Fitbit
Many Fitbit issues, such as incorrectly tracking your steps, are usually resolved with a restart.
For Fitbit Smartwatch
- Release the button after 10 seconds of pressing and holding it (or the back and bottom buttons) until the Fitbit logo appears on the screen.
- Once completed, your device will restart and display your home screen.
You may also turn your Fitbit off, shut it down, and turn it back on!
The following steps can be used to reactivate older Fitbit wearables:
- Connect your Fitbit to its charging wire and double-check that it’s plugged in and in the correct position.
- Hold the button down for five to ten seconds. The Fitbit logo, a happy face icon, or the screen flashing will usually display. When this occurs, release the button or buttons.
- If required, disconnect the tracker from its charger and switch it back on.
Uninstall your Fitbit and then reinstall it as a new device
To save the Fitbit data, first, sync it with the app.
Fitbit saves your data on its servers, so if you sync your device with the app before removing it, you won’t lose any information.
Remove your Fitbit device from the app after that.
- Select the Today tab and then tap your profile photo.
- Tap the name of your device.
- Tap the trashcan to get rid of it, or scroll down and tap Remove This (Device Name.)
- Follow the on-screen instructions to remove the device from your account.
Add your Fitbit as a new device to the app
- Select the Today tab, then hit the profile icon.
- “Set up a new device” is the option to select.
- To add your Fitbit as a new device, follow the on-screen instructions.
Factory Reset Your Fitbit
You can try a factory reset if the other alternatives don’t fix your step accuracy problem.
This clears all of your data and resets your device to factory defaults.
Before you reset your Fitbit, make sure it’s synced first
Most Fitbits, including the Fitbit Flex, Surge, and Blaze, have distinct factory reset techniques, and most earlier Fitbits, such as the Fitbit Flex, Surge, and Blaze, cannot be factory reset.
Open the Fitbit Settings app, click About, and then Factory Reset or Clear User Data for most newer model smartwatches and trackers.
Go to Settings > Clear User Data for the Inspire series.
Log your non-active times
When you spend an extended period sitting or doing something else that does not entail walking, you can register your ‘before & after’ step counts to get a perfect step count.
You can then subtract these erroneous steps from your overall score for the day.
You can also remove the tracker before engaging in actions that will provide erroneous results, such as sanding or playing an instrument.
Test your Fitbit in a traditional method!
If you’ve tried all of the above and still think your device isn’t calculating your steps correctly, perform the following step test:
- Restart your tracker if it hasn’t done so already.
- Your wrist-based tracker should be worn on your wrist.
- Walk 100 steps, counting each step as one of your feet touches the ground.
- Stop and look at your tracker to see how many steps you’ve taken.
Fitbit’s algorithm looks for intensity and motion patterns that indicate a person is walking and running.
When conducting stationary activities like cooking, the algorithm will credit you for steps because you often walk a few steps in between fixed intervals.
The step count should increase over time, resulting in a low percentage of mistakes.
When working with a Bluetooth-connected device that isn’t responding correctly, the first step is to make sure that you are wearing it correctly.
If it’s not getting a signal, you need to check the connectivity and Bluetooth settings. However, if it’s a software or hardware problem, it may be time to call on expert help. HereOfamily hopes you find this guide helpful.